efangelist

putting the FAN in evangelism – spreading your messages by daring to share what you are a FAN of

How to find mental focus and energy for your next big project

So many business people need to find mental focus for big projects – but they are often too busy, too interrupted, and too stressed to perform at their best. Here’s … Continue reading

April 28, 2017 · Leave a comment

How a reasoned response could have avoided the #United Airlines billion dollar losses

Originally posted on efangelist:
This will help you make the right decisions and avoid costly consequences. ? This morning I read how United Airlines has lost more than  $US1 billion…

April 28, 2017 · Leave a comment

How a reasoned response could have avoided the #United Airlines billion dollar losses

This will help you make the right decisions and avoid costly consequences.   This morning I read how United Airlines has lost more than  $US1 billion ($1.3 billion) in one … Continue reading

April 13, 2017 · 1 Comment

How to make an effective apology – and get on with things. Great lesson from #Rugby coverage

Originally posted on efangelist:
Here’s a good way to make an effective apology and smoothy move on to the next thing. I saw a great example of the technique used…

April 12, 2017 · Leave a comment

Re-accommodate words like ‘re-accommodate’ when you make an #apology

When you need to apologise – don’t use words like re-accommodate. Use ‘real’ words. When I read the United Airlines apology after a passenger was forcibly removed from a flight … Continue reading

April 12, 2017 · Leave a comment

BIG-otiation #negotiation – a better way to handle the United Airlines passenger removal? – Part 1/2

BIG-otiation negotiation could have helped prevent the dramatic removal of a United Airlines passenger that’s gained world-wide attention and outrage. You can read a fuller account of the incident in a … Continue reading

April 11, 2017 · Leave a comment

A smarter way to handle the forcible and bloody removal of United Airlines passenger?

Are you outraged by the forcible removal of a passenger from a United Airlines flight? You can read a fuller account below of the incident – but very basically: security … Continue reading

April 11, 2017 · Leave a comment