for a strong, fast pick-me-up
Let’s test how “naturally positive” you are.
When I train organisations on how to deliver difficult messages as respectfully and as positively as possible, I often do this exercise I would like to share with you.
I advise how it’s not only bad etiquette to break bad news by e-mail (it’s not respectful) – it’s also open to misunderstanding. You can get more accurate meaning from the tone of voice in a phone call or by voice and facial expressions when you communicate face-to-face – but written words alone can often be misunderstood.
You see, different people can take different meanings from words alone – depending on how “positive” they are feeling. Your positivity can depend on your natural degree of positivity and also your mood at the time.
In sessions I will project words on a screen and get…
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